FAQ
1. When will my order arrive?
Delivery times vary by item and shipping method. Most in-stock pieces ship within a few business days, while larger furniture items may require additional transit time. Once your order is placed, you’ll receive tracking and delivery updates by email. For item-specific timing, contact us and we’ll be happy to help.
2. How much is shipping?
Shipping rates are calculated at checkout based on the item, destination, and delivery method. Some pieces may qualify for special shipping offers. If you’d like help estimating delivery costs before checkout, reach out and we’ll assist you.
3. What if my item arrives damaged?
If your order arrives damaged, please contact us as soon as possible with photos of the item and packaging. We’ll work quickly to review the issue and help with the next steps. We want every Casa Solenne order to arrive in beautiful condition.
4. Can I return my order?
Return eligibility varies by product and supplier guidelines. If you need help with a return request, contact us and we’ll review the item and order details with you. We recommend checking the return policy before purchase for any item-specific restrictions.
5. What materials is this made from?
Material details are listed on each product page whenever available, including upholstery, wood type, finishes, and other construction information. If you need clarification on a specific item’s materials or finish, send us the product name and we’ll help.
6. What are the dimensions? Will it fit my space?
Product dimensions are listed on each product page. We recommend measuring your room, entryways, and intended placement area before ordering. If you’d like help deciding whether a piece will fit your space, contact us and we can help you review sizing.
7. Can you help me choose the right piece?
Yes — we’d be happy to help. If you’re comparing pieces or trying to find the right fit for your room, send us the product names, your style preferences, or your room dimensions, and we’ll help guide you toward the best option.