Returns & Refunds
Our Returns & Refunds policy is designed to ensure your satisfaction with every purchase from Casa Solenne. We stand behind the quality of our products and work directly with manufacturers to honor their warranty and return terms. Please review the details below for information about eligibility, timelines, and the return process.
Items may be returned within the manufacturer's specified timeframe, typically 30 days from the date of purchase, provided they are unused and in original condition with all packaging and documentation intact. Refunds are processed according to the manufacturer's guidelines and may take 5–10 business days to appear in your account after we receive and inspect your return.
Certain items, including final sale merchandise, custom orders, and clearance products, may not be eligible for return. Please check your order confirmation or product listing for any return restrictions specific to your purchase.
To initiate a return, contact our customer service team with your order number and reason for return. We will provide you with a prepaid shipping label and instructions for sending your item back. Once received and inspected, we will issue your refund according to the manufacturer's terms.
For exchanges or questions about specific products, please reach out to us directly. We're here to help ensure you have the best experience with Casa Solenne.
